Refund Policy

Last Updated: June 22, 2024

At InvestPro, we are committed to providing high-quality investment planning resources and services. This Refund Policy outlines our guidelines for refunds and cancellations for any paid services, products, or subscriptions offered through our website investpro.com (the "Site").

1. Digital Products and Downloadable Content

For digital products, e-books, reports, guides, templates, and other downloadable content purchased through our Site:

• Due to the nature of digital products, all sales are generally final and non-refundable once the content has been downloaded or accessed.
• If you have not yet downloaded or accessed the digital content and wish to request a refund, you may contact us within 14 days of purchase.
• If you experience technical issues with downloading or accessing your purchased digital content, please contact our support team, and we will assist you in resolving the issue or provide a replacement.

2. Online Courses and Webinars

For online courses, webinars, and educational programs:

• Pre-recorded Courses: If you are unsatisfied with a pre-recorded course, you may request a refund within 14 days of purchase, provided you have completed no more than 25% of the course content.
• Live Webinars: Refunds for live webinars or events may be requested up to 7 days before the scheduled event date. No refunds will be issued within 7 days of the event.
• Missed Webinars: If you miss a live webinar you've purchased, you'll typically receive access to a recording. No refunds will be provided for missed attendance.

3. Subscription Services

For subscription-based services, including premium content, newsletters, or membership areas:

• Monthly subscriptions can be canceled at any time. Upon cancellation, you will maintain access to the service until the end of your current billing period. No partial refunds are provided for the unused portion of the current billing cycle.
• Annual subscriptions may be refunded on a prorated basis if canceled within the first 30 days of the subscription period. After 30 days, annual subscriptions are non-refundable but will remain active until the end of the paid term.
• Trial periods: If you cancel during a free trial period, no charges will be applied.

4. Consulting Services and Personalized Financial Guidance

For personalized consulting services, one-on-one sessions, or custom financial guidance:

• Cancellations made at least 48 hours before a scheduled consultation will receive a full refund.
• Cancellations made less than 48 hours before the scheduled time will receive a 50% refund or the option to reschedule (one-time only).
• No refunds will be issued for missed appointments or cancellations made within 24 hours of the scheduled time.
• If you're unsatisfied with a completed consultation, please contact us within 7 days to discuss potential remedies.

5. Requesting a Refund

To request a refund, please contact our customer support team with the following information:

• Your full name and email address used for the purchase
• Date of purchase
• Order/transaction number
• Product/service purchased
• Reason for requesting a refund

All refund requests will be processed within 5-7 business days after approval. Refunds will be issued using the original payment method unless otherwise specified and agreed upon.

6. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you experience any of the following, please contact us for special consideration:

• Technical issues that prevent access to purchased content
• Duplicate purchases made in error
• Health emergencies or other unforeseen circumstances
• Products or services substantially different from what was advertised

Each situation will be evaluated individually, and we will work to find a fair resolution.

7. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Site. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our Site and services following the posting of changes constitutes your acceptance of such changes.

8. Contact Us